Stage 2: Define

Initial Define Statement

Findings:

• Lunch line wait takes up a good chunk of lunch period
• Everyone would be waiting for a long time
• For some people, there was hardly any time for basic needs. For others, there was less time to socialize. Most people had less time to actually eat, though.
• Most people were bored, tired, impatient, anxious or frustrated
• Most had to rush to get in line ahead or cut the line.

Define statement: School students feel inconvenienced and frustrated by lunch line waits that waste their lunch period, so they need a way to get lunch without standing in a long line.

Affinity Mapping

Main themes

• Long wait in line
• Takes up peoples' time to do other things
• Most people are bored with nothing to do

POV Statement

Ellise, a busy high school student, needs a quick way to order lunch without standing in line because she needs to do other things during her lunch period.

HMW Questions

• How might we make it easier for students to order lunch?
• How might we make a system to order lunch without taking away the human interactions students enjoy?
• How might we help students have a wide array of meal choices and personalizations for their orders?

Initial Persona

• Name: Ellise
• Demographics: A 15-year-old honors student in high school with a lot of clubs
• Goals and motivations: Be able to quickly get lunch without a line so that she can focus on what matters to her
• Frustrations and pain points: The line is too long for her so she has to pack lunch from home everyday, which wastes her time
• Quote: "Man, I love school lunch but this line is too long, I wish I could just order my lunch and be able to do different things at the same time"